M3 Today Magazine M3 Today Magazine Fall 2018 | Seite 9

CUSTOMER LOYALT Y
THREE CUSTOMER SERVICE SKILLS YOUR EMPLOYEES NEED TO CREATE
CUSTOMER LOYALTY
BY MICHEL FALCON
YOU CAN use customer experience and employee engagement
strategies to grow your business and create customer loyalty.
This article is focused solely on your customer service employees
– whether you’re in hospitality, a call center, retail, real estate,
trades or whatever – your customer service employees are the
face of your company.