they have upcoming surgery, will your team
members acknowledge what has been
mentioned and show empathy?
HOW
CUSTOMER
EXPERIENCE
EARNED WARBY PARKER FREE PR
Oft en, your customers share information
with you that calls for empathy. You can use
that to build a stronger relationship. Take
this Warby Parker story as an example.
A customer of Warby Parker in Atlanta
showed up to pick up her glasses and aft er
the employee asked her how her day was
g