well-tailored for our guests,” according to Philipp Knuepfer,
general manager.
This property has a physical advantage over Boston’s other
five-star properties; it is the only hotel connected to two
high-end shopping malls. Guests can walk directly from
their rooms and peruse Chanel, Dior, Tiffany, and dozens
more international brands, without bundling up and braving
New England’s harsh winter weather.
Despite the Mandarin predominately hosting leisure
travelers, the Boston property has enticed guests to spend
considerable time on-site.
“We are built and operate for them to spend a lot of time in
the hotel,” said Knuepfer. That is proven by its high suite-
occupancy rate. “A lot of guests dine, work and relax in their
rooms,” he added. The Mandarin achieved this, in part, by
offering the largest guestrooms in the city. In addition, the
property has the only five-star spa in Boston.
Another critical component for the Mandarin is F&B. “For
our organization, food plays a very big role,” said Knuepfer.
Like every urban property, the competition for diners is
fierce. “We put a lot of focus on it,” he added.
How hoteliers surpass guest expectations and foster an
unforgettable experience is partly dependent on their
environment. Whether residing in the heart of a city, or
a remote locale, it is crucial to develop a comprehensive
strategy that profits from a hotel’s surroundings.
Le Saint-Martin
ILHA 79