Canyon Ranch Lenox
Paddleboard Yoga
n
o
i
t
a
n
i
t
s
De
vs
Urb
s
l
e
t
o
H
n
a
Luxury hospitality’s quintessential goal
is to create a unique guest experience.
A hotelier’s dilemma is to somehow
anticipate guest expectations—and to
exceed them.
Guest expectations are influenced by
many factors. Luxury design, service
and F&B transform with time, like
fashion. What was di rigueur a few
76 ILHA
y J. DeFe
h
By Timot
o
years ago, is today uninspiring and
dated. Another significant influence
on hospitality is geographic cultural
style. Hospitality reflects the wide gulf
between East and West sensibility.
While individual countries, regions, and
cities can affect their own style; Japan,
the Caribbean, London—each evokes a
distinct aesthetic in the traveler’s mind,
identified solely with that location.