HOW DO YOU HIRE?
WHAT ARE YOU
LOOKING FOR?
Nice people and passion.
You can train everything
else.
THE BARCELONA EDITION
HOW DO YOU CREATE A PERSONALIZED
GUEST EXPERIENCE? DO YOU USE
TECHNOLOGY?
We teach our team how to look at every guest interaction and look for ways to anticipate
their needs. Service is what we do to people and it is reactive. It’s not enough. Your room
service has to come on time and be hot and fresh, but it makes a meaningful, lasting
impression when the waiter notices that you have a laundry bag by the door and offers
to take it down to housekeeping or notices cold medicine on your bedside and sends up
chicken soup. Great luxury service is about anticipation and paying attention to cues!
ILHA 73