Turndown service. Whether viewed
as high-value amenity or a “do not
disturb-worthy” interruption, it has
been a staple of luxury travel dating
back to the 18th century, when the
wealthy made long journeys across
Europe – or “Grand Tours.” [1] Whether
staying in a hotel or the cabin of a ship,
butlers and maids ensured sleeping
quarters and dressing areas were ready
for their masters or mistresses to retire
to bed. In the 19th century, the first
luxury hotels offered the service for
those traveling alone. [2]
Understanding the power of this evening
extra “touch” on guest satisfaction,
hotels in all categories are creating
unique turndown experiences, from
spa bath options to gourmet snacks
to unique nightcaps. But in the era of
wellness, we believe hotel turndown
service should have a singular focus –
to help guests experience the benefits
of exactly what they are paying for
– a comfortable, restorative night’s
sleep. And by taking advantage of
technology, that experience can happen
automatically, seamlessly delivering a
guest’s preferred turndown amenities
without any perceived intrusion from
housekeeping staff.
THE EXPERIENCE
The vision is to create a sleep sanctuary
designed to deliver an exceptional
night’s rest. The experience could look
like this:
•
At 9 pm, the temperature in the
guest room drops to the ideal sleep
temperature programmed using
smart thermostat technology
1. https://www.telegraph.co.uk/travel/comment/hotel-turndown-service/
2. https://www.telegraph.co.uk/travel/comment/hotel-turndown-service/
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