Luxury Hoteliers Magazine 4th Quarter 2019 | Page 47

Our executive team is tasked with an open-door policy when it comes to clients. It’s my goal to be available to our clients whenever they need us. I have no issues with communicating directly with clients about any problem big or large. I also like to hear when things go well. If any hoteliers need to reach myself and our executive team, we can be reached at [email protected] or by calling or Executive Offices at 713-266-2686. CAN YOU ELABORATE ON SOME RECENT PROJECTS WITH LUXURY HOTELS? We understand the importance of establishing one-on-one relationships by providing high-class service and personalization as well as the value and uniqueness through design. We are propelling World Cinema as the right partner to serve the luxury segment by listening to the properties’ needs and executing the service. In June 2019, we became a trusted partner of Encore Boston Harbor, #1 on the Forbes Global list of most anticipated hotel openings in 2019, by installing their 671 luxury rooms and suites. Among many others, both Post Oak Hotel At Uptown Houston, Houston’s only five-diamond hotel, and Amangiri, World’s best hotel award 2016, have become WCI proudly served properties. In Puerto Rico we serve Dorado Beach - A Ritz Carlton Reserve’s 155 ocean view rooms and suites. One of our customers since 2016, Nicholas McDermott, director of operations at JW Marriott Houston, said it perfectly. “World Cinema provides a central entertainment hub for guests, and that’s what guests want during a hotel stay. They want a system that can do it all.” ILHA 47