CONTENTS
06
Luxury Hoteliers magazine is a
collaborative venture with the
International Luxury Hotel Association’s
dynamic community of hospitality
professionals interested in sharing their
incredible knowledge of trends, industry
intelligence and inspiration.
EDITOR: SHARON HIRSCHOWITZ
Hospitality & Travel Industry Group
/luxuryhotelassociation
SPOTLIGHT ON
AZADEH HAWKINS
Creative Director, Montage International
@luxuryhotelorg
@luxuryhotelassociation
Successful brand partnerships and creating ‘instagrammable’ moments
24
44
SPOTLIGHT ON
Bridget Tran
Vice President, Global Digital Strategies, Nobu
SPOTLIGHT ON
Tommy Fatjo
President, World Cinema
Digital Revenue Optimization – a new profit-centric approach
58
SPOTLIGHT ON
Isabelle Mical
Communications Director, Relais &
Châteaux
A journey through Relais & Château’s new
brand campaign strategy
4 ILHA
Their vision, personalized and seamless technology and
24/7 customer service
68
SPOTLIGHT ON
Dan Flannery
Senior Vice President & Managing
Director, EDITION Hotels
Core Training Strategies for gracious,
personalized service and team culture
22
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