10
18
Speaker Showcase
When Environmental
Protection Pays Dividends
A glimpse into the ILHA’s
INSPIRE’19 summit
The Case of Punta Cana Resort
& Club
50
54
30
8 Powerhouse Benefits of
CRM/RMS Integration for
Luxury Hotels
Learn how to improve guest
experience and revenue
64
Reimagining Hotel Turndown
Service Make Social Good your
Competitive Advantage How to Improve your Retail
Shops
How to leverage technology for a
seamless experience A new way to incorporate social
responsibility Increase revenue & create
appealing boutiques
80
84
Membership Evolution
How Country Clubs position
themselves to provide resort-like
experiences every day
Powerfully Communicate
Through Photo and Motion
7 Rules to Live By
88
36
Understanding the Traveler’s
Journey
Guiding Hospitality Customers
through acquisition, retention
and loyalty
76
Destination vs. Urban Hotels
Creating a guest experience strategy
to fit locale
92
Hosting Hollywood Q&A: Moira Mdakana
Legal factors to consider before
signing a location agreement for
your luxury hotel Award-winning Concierge at the
Cape Grace Hotel, Cape Town,
South Africa
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Cover Picture Credit
Nobu Hotel Los Cabos
- Sunset Pool Cabana
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