Managing a luxury hotel today is a balancing act on a tightrope
stretched across the divide between art and science. Today’s
leaders in luxury hotels are expected to dance on the high wire
while juggling glass balls of owner-relations, union-negotiations,
risk-management, sustainable-value-creation, revenue-
management, guest-relations, and omni-channel-marketing
while wearing a perfectly tailored suit and a genuine smile. If
the challenges are so daunting, why are so many young people
from all over the world dreaming of becoming a luxury hotelier?
From one of the renowned schools for hotel management in
Switzerland, we gain some insight into how young hoteliers,
still in hotel management school, imagine what their future
in the luxury hotel business looks and feels like in context of
the legends in luxury hotel keeping, from César Ritz, Horst
Schulze, Kurt Wachtveitl, Isadore Sharp, to many others.
88 ILHA