is
your
hotel
TOO
FULL?
HOW TO
PROVIDE
EXCELLENT
CUSTOMER
SERVICE
DURING HIGH
SEASON
By Laura Gibbs
Travel is the must have
experience of the 21st century
and with the rise of instagram,
travel blogs, cheaper flights
and more destinations, the
most popular destinations of
the world are getting busy. In
Europe, Barcelona and Venice
are two cities that are feeling
the strain of over capacity
during the busy summer
months. As the residents
escape the cities for beach
destinations, the tourists
pour in at unprecedented
rates. Christmas and the New
Year period is similar, with
accommodation being booked
as early as the February before.
In the US, Festivals and cultural
events burden cities for as little
as a weekend, or as long as a
month.
ILHA 85