Luxury Hoteliers Magazine 4th Quarter 2017 | Page 79

Sri Lanka Tangalle BUTLER SERVICES Some people feel uncomfortable with the idea of having a butler wait of their every whim, but this growing trend can be a real unexpected treat, if managed correctly. Different countries have different views on the idea of butlers, so if you are thinking of introducing them, think about your clientele and who might benefit from this idea. The days of queuing up at guest services are fading away and a more personalized experience is increasing. The word ‘butler’ has negative connotations but their job is to make your stay as enjoyable as possible. In the case of the Anantara Peace Haven in Tangalle, Sri Lanka, the butlers are there to book unforgettable excursions and keep your schedule for you, so you can truly relax. About the author With experience consulting for some of the world’s most exclusive Hotels, Caroline Elvin has seen what it is that makes guests return and how to ensure your Hotel is keeping up to date with the latest trends, so you don’t get left behind. The author and writer has reviewed many luxury Hotels and restaurants. Her reviews, plus more, can be found through this link: http:// blog.carolineelvin.co.uk ILHA 79