For the first time, many of
the experiential categories
were voted for exclusively
by members of SLH’s
loyalty program, INVITED,
and luxury travel agents.
These included the Refinery
New York (City Hotel of
the Year), Baros Maldives
(Resort Hotel of the Year)
and Dormy House Hotel
(Country House Hotel
of the Year), which were
then put forward for the
ultimate accolade – Hotel
of the Year. Meanwhile,
immersive spa Lefay Resort
& SPA Lago di Garda, two
Michelin-starred ABaC
Restaurant & Hotel in
Barcelona and 137 Pillars
Suites Bangkok were all
deemed by SLH guests
and agents to have the
best spa, restaurant and
suites respectively, and
CastaDiva Resort & Spa on
Lake Como was voted Most
Romantic Retreat.
Member hotels were
invited to enter the awards
designed to applaud their
own innovation and high
levels of service:
• akyra Manor Chiang
Mai in Thailand received
the Love of Local award
based on its ‘give back’
policy, working with the
local community not only
to source products but
also assisting local schools
• Giovanni Sanchez, a
waiter at The Arch
London’s Hunter 486
restaurant was awarded
the Hotel Hero award,
thanks to his bespoke and
consistent excellence,
extensively acknowledged
by both colleagues and
guests
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