Food Trends at Hotels
by Elise Krentzel
Back in the 90 ’ s , The Paramount in NYC recommended its guests buy breakfast at an upmarket style take-away adjacent to the property . People have always been on the go , especially in metropolis ’ yet now the speed at which customers want service seems to 100x faster than before . Thanks to smart phone apps and the millennial generation who grew up with the internet , most hotels are now transforming their food service offerings .
Globally , many hotels are playing catch up to one of the biggest industry disrupters : food delivery brought quickly to consumers . From uberEats , Amazon Prime , DoorDash , BiteSquad , GrubHub , Yelp owned Eat24 , Lish , Munchery and many others - local and national . Hotel res-taurant dining and food service will never look the same . Room service carts are on their way out .
Customers now use their phones to locate , order , pay , get loyalty points , communicate within a group , review and receive delivery from thousands of options . These customers demand the same service while staying at a hotel .
Baum & Whiteman , International Food & Restaurant Consultants , predicts “ complete “ ecosystems ” are emerging that will give consumers one-stop stay-at-home
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