Whenever a guest begins the process of selecting the ideal hotel / resort to visit , there are clearly a number of items to consider . Anything from the availability of dates for their stay , to the nightly room and tax rate , the amenities within the property , as well as the types of services provided , such as a spa or signature restaurant . While all of these are important needs for a guest to determine , one can argue that these are the outward , front-facing expectations . These are the areas of a hospitality experience everyone searches for and eventually decides upon as they finalize their reservation .
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