Our team of technology engineers , system designers , and project managers are dedicated to a property from development all the way to ongoing support . Our hotel partners can expect handson project management and a centralized point of contact for all of their needs .
Our hotel partners can then utilize our Customer Care Center for ongoing 24 / 7 / 365 support . Our team of customer care specialists provides remote technical support and troubleshooting solutions in addition to submitting equipment orders , dispatching field technicians , and remote monitoring equipment . We have significantly grown our Customer Care Center and made substantial updates to its structure to best serve our hotel partners .
Our hotel partners are also assigned a dedicated customer success manager to aid hotels with everyday needs . The customer success team helps our hotels receive value quickly by managing product implementation and on-boarding , establishing the hotel ’ s clear goals while sharing educational resources to be the property ’ s trusted partner .
We pride ourselves on always focusing on our hotel partners and their specific needs and we will continue to evolve our business to ensure we enable hotel owners to capitalize on new opportunities generated by technology solutions .
What is your outlook for the remainder of 2021 ?
We ’ ve experienced the return of leisure travel over the past few months as a result of rising vaccination rates . I believe that pent-up demand will continue to drive leisure travel in the coming months with guests willing to spend more money on luxury travel experiences . I also believe that business travel will not be far behind with many in-person events starting back up and companies returning to the office .
While a number of airline and hotel executives are erring on the side of caution as it relates to business travel , I believe that we will see a faster than expected return to this segment of the hotel business far sooner than expected . My business travel is at 80 % of where it was in 2019 and I fully expect it to be back to 100 % by early Q4 2021 .
Technology will continue to be an important factor in welcoming guests back and catering to their differing preferences . While some may prefer in-person interactions , many may still opt for contactless experiences for the foreseeable future . It ’ s important for luxury hotels to continue to provide the high level of service they are known for while recognizing that this may look different for each guest .
Identifying ways to utilize technology and data to cater to guest preferences will set properties apart from the rest . This includes the ability for guests to watch their favorite content whenever they want through casting technology or streaming applications . Guests are also bringing more devices with them during their hotel stays than ever before , and we expect to see this number continue to rise , making the need for seamless connectivity a must-have for many properties .
Choosing a technology provider you trust as well as one that is financially stable is critical in delivering these experiences . Technology providers can advise what technology solutions will help future-proof your property and help you implement new technologies as they emerge to ensure you are set up for continued success .
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