Luxury Hoteliers Magazine 3rd Quarter 2021 | Page 5

Features

12

Feeling Nostalgic ? So are your Guests
The desire to travel and escape has never been stronger . How you can create immersive programming to transport your guests

68

Revolutionary Valet Key Cabinet Impenetrable with Valet Vault
Safeguarding millions of dollars of automobiles every day

16

Basics to Ensure a Smooth Start
The Role of Human Resources during the return-towork phase of the Pandemic

72

Key to Driving Repeat Business Post-Covid ?
Human-Driven Personalization combined with Big Data & AI-driven insights

20

East Coast Chapter Open House
The International Luxury Hotel Association chapter met in Washington D . C . as the city started to open up

76

Le Meridien Sets an Example
Hygiene & Confidence for its demanding guests using Multimedia Care solution

28

How to Thrive in the new Hospitality Era
7 items your spa needs to thrive

86

Brand or Unbrand ?
Ted Teng weighs in on whether your resort will benefit or not from a brand affiliation

32

What is a Customer Data Platform & what can it do for my hotel ?
Defining how a unified CDP can unlock value in data across your entire business

92

The Four Hotel Cultures
Defining four pillars that distinguish one product from another and encourage returning guests

36

ABOUT
Hospitality News from Around the World

96

SPOTLIGHT : ServiceSource Foundation
The NE Chapter of the ILHA has chosen to support ServiceSource , a non-profit offering programs and services to people with disabilities and their families

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48

Leveraging the Power of ArchiTechnology
Electro-Media Design explores the new hybrid meeting space and strategies for successful events
Do you Need your Own Online Booking Engine if you use OTAs ?
Frank Pitsikalis , Founder & CEO , ResortSuite explores OTA vs . your own online booking engine

98

PR Crisis Management Case Studies
Highlighting a few of the PR creatives who shifted their focus during the pandemic to a more focused and targeted approach to inspire the return of travel

58

How Custom Luxury Woven Towels Can Support Brand Loyalty
Pomp & Sass specializes in customized luxury woven towels for your guest
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Cover Picture Credit
Property : Four Seasons Resort Bora Bora Interior Design : BAMO
Photography : Courtesy of Four Seasons
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