“ As soon as we knew when we could open again , we put a lot of sweat , heart , and soul and turned the whole house inside out and dusted , mopped , and polished it from top to bottom . We were able to plan many projects during the lockdown and even completely implement some of them .
The opening went smoothly and the booking figures for the summer season are very good . We can clearly see a great need for a sense of safety and security among the guests . After the initial confusion and
misunderstandings due to the many different regulations in the federal states , the exchange between guests and staff has now settled down . The mood among the guests , many of whom are visiting for the first time , is positive . They are happy to finally be able to have some time off and can enjoy their holiday after the long lockdown .
The Corona period has taught us a lot – both in private and as a business . We are lucky and very happy to have a strong team of staff behind us . During the lockdown , we stuck together at the Rehlegg - no staff member was made redundant and no one left us voluntarily for another industry . Looking out for each other and appreciating each other is just one of the many lessons we learned from Corona .”
Katharina Lichtmanegger , Berghotel Rehlegg , Germany
Elena Scalambrin , Relais del Maro , Italy
“ We are happy about the positive feedback from our guests and a fully booked hotel . While our guests initially had great difficulty finding their way through the maze of entry , testing , and hygiene regulations , the situation is now much more relaxed . Fortunately , we have survived the time and can finally take care of our guests again .”
“ The whole team is grateful to be able to pursue their passion and pamper guests again . On opening day , we were all as excited as on the first day of school ! We were very wellprepared and used the time to train staff in order to close any gaps .
We currently have more inquiries than ever before . The stays are longer than before the pandemic ,
Sinah Großeibl , Mawell Resort , Germany
and price discussions are extremely rare . However , the intensity of advice regarding hygiene concepts and restrictions also continues to increase . On the whole , guests are happy , almost euphoric , to be able to travel again . They appreciate our hygiene concept with obligatory PCR tests very much and are happy to accept the extra effort .
The pandemic has had a lasting impact on all of us and our way of travelling . Leisure time , wellness , holidays , and recreation are extremely important at the moment , and people are more in touch with nature . From a business perspective , this was and still is a very difficult time . I think that the only hotels that will emerge stronger from the crisis are those that have used the lockdown to change , improve and revise . For trainees and staff whose family environment was or is not in the immediate vicinity , it is an extremely difficult time . We have to pay attention to each individual , have conversations and look for solutions . Courageous entrepreneurship along with flexible and fast decisionmaking systems are also needed to motivate and retain these employees .
And the following equation can definitely be applied to our team :
Corona = more time at home = more time for love = more young talent ! * laughs *”
ILHA 37