PRESIDENT ’ S LETTER
Greetings hoteliers ,
Hoping that you have had a good summer and experienced some of the revenge travel trending right now . Despite challenges in staffing , it has been heartwarming to see luxury hotels rise and reinvigorate their operations and programming to face a new world .
The International Luxury Hotel Association is working on their 10th annual
INSPIRE21 conference on investment and innovation in luxury hospitality at the Fairmont Miramar Hotel & Bungalows , Santa Monica on December 2-3 , with informative sessions on the facts and strategies you need to know to help your business grow .
We are talking to some very inspiring leaders in the hospitality space , with Chris Gabaldon , Senior Vice President of Marriott International ’ s Luxury Portfolio , who will speak on Culture & Service in Luxury , Jeff Katz , CEO & Founder , Journera , who will give a keynote on Building Back Smarter - The Case for a Real- Time Customer Journey View , and Feisal Jaffer , Global Head of LXR Hotels , Hilton , who will explore Redefining Brands for a Next-Gen Market .
In this issue , we have interviewed leaders who are driving the recovery and discuss how sound HR strategies can ensure a smooth transition during the return-to-work phase of the pandemic . You will also see the ILHA ' s NorthEast Chapter Social , held in Washington D . C ., and can read an article on the joy of nostalgia and how guests are feeling it too .
Take care ,
Barak Hirschowitz , President , International Luxury Hotel Association
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