Luxury Hoteliers Magazine 3rd Quarter 2021 | Page 18

Some recommendations are as follows :
Safety - employees would want to know their employers are taking steps to protect them from exposure to contagious disease and otherwise keep them safe .
• Operational Adjustments - clearly communicate to employees any operational adjustments the company is making to improve workplace safety .
• Sanitization / hygiene improvements - inform employees about steps the organization is taking to sanitize the workspace and improve hygiene .
• Business Viability - in times of economic uncertainty , employees are concerned about their ability to earn a living and to pay for housing , food , and other basic needs .
• Transparency - Be transparent and truthful regarding business impact while proactively share information on steps the company is taking to maintain or grow market position , profitability .
• Vision - Communicate the organization ’ s vision and strategy to unify and align employees around it .
• Work Life Concerns - it ’ s more important than ever for organizational leaders to empathize with employees and be flexible with regard to work-life balance concerns .
• Empathy training for leaders - Provide training and / or coaching to leaders on how to empathize with employees .
• Flexible work arrangements - Consider expanding flexible scheduling or remote options for employees .
• Mental health support – provide and promote counseling facilities for help navigating the emotional impact of the pandemic .
In a crisis like this , people observe the Human Resources Leaders very closely , they see how his / her energy is and the words he / she is using hence a leader needs to be calm and cool while keeping the focus on the right things . The role of Human Resources leadership is to spark that resilience , stoke that fighting spirit . It comes from a combination of safety and trust in the leader and the company .
Human Resources Leaders build trust and psychological safety when people feel seen and accepted for who they are — and that trust is essential for a high performing team ; this is an opportunity for Human Resources Leadership and to be able to make a difference when the teams on the ground need all the possible empathy , support and hand-holding through this crisis to emerge unscathed and stronger hence they must continue to act quickly , clearly and promptly at every phase of this crisis and intend to continue this approach for as long as this crisis continues to affect the business and more importantly colleagues . It is times like this that the company ’ s shared values and employee-centric culture will help preparing for the future .
About the author Vaibhav Garg is the Area Talent & Culture Manager for Accor in the Maldives and the Director of Talent & Culture at Movenpick Resort Kuredhivaru Maldives . In his current role at Accor Vaibhav is responsible for implementing Talent and Culture activities at all its operating and pre-opening resorts in the Maldives as an Area Talent & Culture Manager for the company . His key role is to promote Values and HR Group Strategy , acting as an Accor " ambassador " in the Maldives .
Vaibhav is the Advisory Committee Member of United Nations Development Programme ( UNDP ) Accelerator Lab ’ s First Learning Cycle Advisory Committee ( FLCAC ) in the Maldives and represents as the ‘ independent Human Resource expert ’ sector .
In the year 2019-20 , he was also nominated as one of the Global Expert for United Nations Global Compact ( UNGC ) SDG Innovation Group under the Young SDG Innovators Program ( 2019 – 20 ) and is currently the Mentor for Global Compact Network Bangladesh - Young SDG Innovators Program for the year 2019 & 2021 consecutively . In this role , he contributes to the shape and design of commercially viable sustainable business solutions and integration and embedding of breakthrough mindsets in business strategy and operations in support of the Sustainable Development Goals while being a role model and advisor for high-performing young professionals from leading companies . Well-established at Cornell University , Vaibhav served as the Advisory Board Member at Cornell Institute of Healthy Futures from the year 2018 - 2020 and currently serves as the Industry Scholar involved in hospitality service research initiatives & programs at Cornell University , New York . Vaibhav has been felicitated as HR Director of the Year 2019 by Human Capital Maldives HR Awards and recognized for his leadership in spearheading HR initiatives thereby being a winner of Excellence in Diversity & Inclusion by Human Capital Maldives HR Awards for the year 2019 . He has also been listed among 101 Top Global HR Minds in the Hotel Industry by the World HRD Congress in the year 2019 & 2020 consecutively and was recognized and selected as 50 Most Talented HR Leaders for the year 2018 by HR Maldives Association . As an author and public speaker , he has published and presented several articles , chapters , and research papers in the area of service marketing , hospitality , and human resources at renowned international universities , business schools , and hotel associations from Japan , Maldives , Asia , Europe , China , and United States .
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