Ultimately , health and safety protocols will continue to reign supreme to re-instill consumer confidence in travel and reassuring peace of mind for our guests is of absolute importance to us . We have always maintained high standards of hygiene and cleanliness across our brands and hotels , and the pandemic has demanded that we elevate these standards even further . The creation of our ALLSafe enhanced protocols validated by our expert advisor , Dr . Amesh Adalja , Senior Scholar at Johns Hopkins , and our chemical providers , Ecolab & Diversey , is designed to be flexible and evolve with changes in local public health guidance while keeping guests and employees safe .
As demand returns , how are you attracting and retaining talent ?
At Accor , our business starts and stops with our people . They are the key to everything . So having the right people in the right roles is paramount for success .
2020 meant that we , regrettably , had to say goodbye to a lot of great talent either temporarily or permanently . Over the course of the pandemic , we have seen a reduction in the labor pool as transferable skills migrate to other less affected industries . As we rebuild the hotel teams , the pursuit of talent will be more challenging and more competitive than ever . unity and power in diversity . What that means is a culture of inclusion that welcomes everyone from different experiences , regardless of race , gender , or background . As with other areas of the operation , the key is to be agile , creative , and broaden our search for talent – if we do what we have always done we will get what we have always gotten , so we need new approaches and new sources . Our recruitment marketing campaign includes the creation of various tools and resources for hotels to showcase our employee value proposition , market our available opportunities and attract diverse candidates .
With regards to retention , the pandemic was a huge disruption in the talent we have on board today , and it has given us the opportunity to rethink how we approach retention . It can ’ t be a one size fits all plan . How we approach wages , clustering , benefits , etc . is critically important . Listening to the hotels is imperative – they know what is needed to make sure what we are doing moving forward is relevant .
Fairmont Pacific Rim
What is critically important in the rebuilding effort is our teams are increasingly diverse . We believe there is strength in
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