SPOTLIGHT
Alex has spent the last seven years
at The Setai, Miami Beach, leading
the Quality and Training program
that earned them the 2015 Forbes
Travel Guide Five-Star Award. Guest
Satisfaction, loyalty and developing new
business with high profile partnerships
like Art Basel Miami Beach are key
components to his successful leadership
of The Setai, which features 87 Art
Deco rooms, 50 Ocean Suites, and 1
Penthouse.
THE SETAI HAS BEEN A FORBES
FIVE-STAR WINNER FIVE YEARS
IN A ROW. HOW HAVE YOU
ACCOMPLISHED THIS?
Of course ongoing training is key, however,
in order to consistently achieve positive
results, it is fundamental to have a well
synchronized and dedicated team with
a strong team spirit. This starts with our
hiring process where we primarily look for
the right attitude as skills can be trained.
If this is setup the right way and leadership
is closely connected to the team, on a
daily basis, the service overall becomes
more genuine and less scripted. Out of
my experience, the combination of those
factors lead to top service and with that to
happy, loyal repeat guests.
ILHA 77