PLEASE SHARE THE STORY
BEHIND YOUR CAREER
IN HOSPITALITY. WAS IT A
CONSCIOUS CHOICE?
CAN YOU TELL US ABOUT SOME OF YOUR
ENRICHMENT PROGRAMS DESIGNED TO
SUPPORT YOUR EMPLOYEE’S OVERALL HEALTH
AND WELLNESS?
Our business model begins with employee satisfaction and
well-being. Our commitment to their health and happiness
is evident throughout our company culture. We have a
saying that working at The Breakers is about much more
than making a living, it is about making a life. As part of an
ever-evolving lifestyle approach, we have numerous programs
to support our 2,200 team members, professionally and
personally. The array of initiatives emphasizes the importance
of energy management and the connection between mind,
body and spirit.
A sampling of educational resources, incentive programs and
recognition include:
• An on-site health & wellness advisor
• Annual health screenings for all associates
• Corporate Athlete - a comprehensive, 2-day course
designed to empower employees to increase their
physical, mental and emotional well-being
• Cardio clubs
• Team member fitness studio and classes
• Tower Trek - promotes cardiovascular exercise throughout
the workday, where participants climb stairs from the
bottom floor to the top of the resort
I inherited my passion for hospitality
from my grandparents. They built,
owned and operated two motels in
Seattle. Like many hoteliers, I grew
up in the business doing all that was
necessary, from cleaning rooms to
stocking vending machines. I believe
our industry instills an incredible
work ethic. Among the professionals
I admire most, are those who started
in line-level jobs entailing long hours,
earning a sense of accomplishment
and pride in a job well done, and then
progressed.
HOW HAS THE BREAKERS
INCORPORATED NEW
TRENDS AND TECHNOLOGY
WHILE MAINTAINING ITS
ICONIC REPUTATION?
As part of the powerful balance
between preservation and
modernization, we are mindful of
how we incorporate new trends
and technology into our guest
experience. While I believe that
technology is important, the human
element of personalized service is
priority … guests recall how they felt
about their time at the resort and
their lasting impressions. We regard
technology as a vital tool to enhance
the overall guest experience, but
there is no substitute for great
people.
• TASTE (Take A Snack To Energize) is a company-wide,
daily snack program that provides complimentary fresh
fruits and nuts to staff
• Create My Plate - an interactive nutrition class that
teaches colleagues how to build a well-balanced meal
• Rally Health - an incentive-based mobile portal that
allows team members to track progress, complete their
health assessment, participate in challenges, connect with
friends, and engage in company-wide wellness programs
anytime, anywhere.
ILHA 65