CONTENTS
06
Luxury Hoteliers magazine is a
collaborative venture with the
International Luxury Hotel Association’s
dynamic community of hospitality
professionals interested in sharing their
incredible knowledge of trends, industry
intelligence and inspiration.
EDITOR: SHARON HIRSCHOWITZ
Hospitality & Travel Industry Group
/luxuryhotelassociation
@luxuryhotelorg
@luxuryhotelassociation
SPOTLIGHT ON
DEBORAH YAGER FLEMING
CEO & Partner of Acqualina Resort & Spa on the Beach
A glimpse into the secrets behind a top-performing resort in the United States
22
34
SPOTLIGHT ON
Jean-Pierre Lacroix
President, SLD
SPOTLIGHT ON
Jaclyn Riley
Hospitality Brand Marketing & Communications Consultant
The retail brand guru who can future proof your business so that you
stay relevant
54
SPOTLIGHT ON
Tricia Taylor
Executive Vice President & General
Manager, The Breakers Palm Beach
How an inspired team are the heart and soul
of a successful organization: find out Tricia’s
strategy
4 ILHA
Emcee for the ILHA’s INSPIRE’19 Summit and the force behind
Kimpton’s international launch
68
SPOTLIGHT ON
Alex Furrer
General Manager, The Setai, Miami Beach
Building a 5-star team for consistently
positive guest service excellence
32
ABOUT
Hospitality News from around the World