6. Rainmaker: Rainmaker’s
integrated solutions allow hotels,
resorts and casinos to maximize
profit from every segment of their
business. Rainmaker’s guestrev®
optimizes room rates to reflect
guests’ spend across their entire
property. Their intelligent profit
platform helps properties optimize
revenue, drive profitability, and
save valuable time. guestrev®
enables hoteliers to better
understand demand and set rates
that optimize guest room and
non-room revenue across various
guest segments. Properties using
the platform see an average
revenue lift of 7-10%!
7. Benbria: Benbria – the leading
provider of omni-channel guest
experience solutions – delighted
attendees with their unique
experiential booth. Attendees
received a demonstration of how
hoteliers can measure the guest
experience and engage with
them across different channels,
on a single platform. These
displays presented the guest
experience of the future – where
they can engage in real-time
60 ILHA
across multiple touchpoints and
devices, provide feedback on their
experience in-the-moment, and
be recovered in real-time should
the experience not meet the
guest’s expectations.
8. Sonifi: SONIFI Solutions
introduced SORA – its next-
generation interactive platform
for hospitality, offering
smart features and visually
compelling interfaces to deliver
memorable and personalized
guest experiences. The platform
operates on and supports multiple
in-room hardware options—
including Google Chromecast,
set-top-boxes, and smart TVs. In
addition to foundational features
such as an interactive program
guide, video on demand, and
a hotel directory, incremental
custom apps can also be enabled
on SORA, such as hotel loyalty
features or other branded and
sponsored content.
9. Crave Interactive: Crave
Interactive announced the launch
of the Crave Video Service
Platform (Crave VSP), allowing
real-person multi-lingual services
to be delivered to guests wherever
they are. Crave VSP will allow
lucrative concierge services to
be delivered to 4-star hotels,
bringing 5-star service to the
guests and increasing revenues
for the hotel operators. It can
also be used for general guest
service and reservation teams,
increasing the effectiveness of
each guest interaction. Crave
VSP supports video, voice and
text communication. Guests
simply click the service they want
and the language they desire
from available options. Crave
VSP is accessed via a web browser
window, and as such it can be
easily integrated into existing
hotel apps, as well being available
via Crave in-room tablets and
lobby kiosks.
10. Blueprint RF: Blueprint RF’s
introduced its completely
reimagined and redesigned
Customer Dashboard, providing
a quick view of overall network
health and drill-down access
for details including; circuit
consumption, routine circuit
test speeds, equipment uptime
and locations (within the hotel
property), authentication details,
daily bandwidth tier selections,
primary network users, internet
traffic patterns, PMS link quality,
call ticket details and technical
site visit history, equipment
warranties, and much more. The
result creates powerful views
and combinations keeping hotel
facility and IT managers fully
informed.
After coming back from four days
in Minneapolis for HITEC 2019, it’s
apparent that tech in hospitality is
at an all-time high. From in-room
tablets and app-powered rooms keys,
to guest management platforms
and secure wi-fi networks, it’s never
been a more exciting time to be a
hospitality technology company.