Luxury Hoteliers Magazine 3rd Quarter 2018 | Page 27

Hello Omni-channel. Imagine engaging guests on the messaging channel of their choice and measuring their experience in real-time, all from a unified team inbox. Loop ® can help your team engage guests via SMS, email, multiple messaging apps like Facebook Messenger and Twitter Direct Messages, as well as from within your native app and website. The Loop Inbox™ can auto-route conversations to the right team member or department to ensure fast and convenient service for every guest. Meanwhile, our sentiment analysis and online and on-property survey tools can help you measure the experience at every key moment of the guest journey. We can even help you recover those at risk in real-time. It all starts with a simple hello. Superior Omni-channel Guest Experiences. benbria.com/hello