PRESIDENT’S
LETTER
Hello hoteliers!
Hoping that you have had a beautiful
summer with some much-needed
rest, relaxation and time spent with
special people. I know that hospitality
professionals are seldom off duty and
tasked with making other people’s
experiences extra-ordinary, but don’t
forget to take care of yourself.
Some inspiration from this quarter’s
issue of Luxury Hoteliers: Ted Teng,
President & CEO, The Leading Hotels
of the World, talks about his own
personal “luxury moment” and how
the luxury hotel consumer has evolved
over the last few years but in essence,
has remained the same.
Thomas Klein, President & CEO of
Canyon Ranch talks us through how
they are interpreting wellness trends
on all levels, for all guests, from
their resorts to fitness programs on
Celebrity Cruises, and the launch of CR
CREĀT at the Venetian Las Vegas.
Learn how you can create a seamless
experience for your guest whether
they are paying through a mobile
application, in-person, en-route or
online.
Before I go, a few highlights from
the International Luxury Hotel
Association’s INSPIRE’18 Summit,
13& 14 December at the Four Seasons
Hotel in Las Vegas. Ted Teng will
be a keynote speaker, along with
Rob Torres, MD, Travel, Google and
Ellis O’Connor, Co-Founder & Asset
Manager, MSD Hospitality. We will
be talking about the latest trends
influencing the travel industry
and attendees will be able to take
actionable strategies away with
them, along with their fair share of
inspiration.
Have a look at the line-up of speakers
at https://www.luxuryhotelassociation.
org/speakers2018/
Shana Tibi, Community Outreach
Manager, The Townsend Hotel in
Birmingham, Michigan identifies
critical luxury travel trends from
connecting to the local community
to special accommodation and
personalized journeys. Interested in attending? Register here
https://www.luxuryhotelassociation.
org/inspire/
We also look at Out of the Box Ways of
Finding Employees in a market where
the current unemployment rate is at
a 17-year low. There are some great
ideas and tips for finding employees
in places you may not have thought of
until now. Barak
Technology continues to outpace us,
and consumers are looking for new
and easier ways to make payments.
and use the code FC30VIP for 30% off
your conference ticket.
Look forward to seeing you there!
Barak Hirschowitz,
President, International Luxury Hotel
Association
ILHA 3