times , that is a striking thought to leaders . The idea that how they speak to and treat their employees is going to be mirrored to the customer forces them to evaluate their style .
The very nature of our business is to support the creation and sustainability of highly engaged cultures . How can we ask our people to go into client environments and improve the culture if they themselves are not engaged and inspired ? The answer : We can ’ t . We have to walk our talk every day .
WITH YOUR RECENT ACQUISITION OF DRAKE BEIL & ASSOCIATES , FPG IS NOW IN OVER 500 PROPERTIES . HOW WILL FPG IMPACT THOSE PROPERTIES ?
Drake Beil & Associates ( DB & A ) has built amazing relationships with their clients and it is our honor to welcome them into the FPG tribe . FPG ’ s objective is to make available to all customers the very best thinking , methodologies , technology , and training available anywhere in the world . Together , we truly are the most sophisticated and capable employee engagement and revenue generation firm in the world .
To FB & A clients , as with all existing and future FPG clients , we offer an unwavering commitment to improve the lives of those we work with :
1 . Front Desk Agents by equipping them to achieve their income potential .
2 . Front Desk Managers by inspiring them to inspire others , and helping them achieve their career goals .
3 . Stakeholders by helping them take their business to the next level
4 . Our own tribe by giving them exciting and fulfilling opportunities with some of the world ’ s best brands .
5 . Hotel guests by fostering great experiences and service .
WITH 25 YEARS OF SUCCESS IN OTHER INDUSTRIES , WHAT ATTRACTED FPG TO HOSPITALITY ?
Having begun my career in a luxury beach resort , I knew service-focused sales could be very substantial in this vertical . Very few industries are as people-centric as hospitality ; these are businesses that put other people at the center of their purpose , which aligns perfectly with our core belief system .
We knew that our service-based sales programs would resonate in environments where service is
the business . We were right . The hospitality marketplace possesses vast untapped potential for both enhanced guest experience and incremental revenue . We have a saying , “ The best service you can offer is to offer your best services ,” and it has never been truer than in hospitality .
The most successful sales and revenue programs anywhere in the world are built around connecting a customer ’ s needs and feelings to the product or service . Very few environments have the experiential products that hotels and resorts offer , and so the foundation for success is solid . We have built some amazing partnerships in this space and very much look forward to building many more in the years to come .
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