least two individuals . Barbara was the founding member and President of the founding board of directors of the NEWH DC Metro Chapter in 1990 . Cohen Azzinaro Associates , LLC provides interior design-related furnishings for the hospitality industry .
3 . Specialized in Quality Management for hotels , Caroline Lagon launches CBL Advisory Services . Through innovative and practical methods , she helps hotel brands increase guest experience and performance .
Director of Quality for 5 iconic luxury hotels from The Set Collection , Caroline has successfully brought guest satisfaction to the highest level . She has vast experience in coaching managers , training teams , and implementing quality processes . Recognized for her expertise , she also teaches in prestigious Master programs such as ESSEC IHMI and FERRIERES Luxury and Innovation .
4 . Youliana Roussou is a Spa and Wellness Director at Glenmere Mansion , a Relais & Châteaux property .
She is a tireless Spa enthusiast and consistent in Leadership , Innovation , and Development . Youliana paces ahead of time , and this makes her job an Adventure . She successfully leads her Teams to their potential through concentration on a guest ' s needs . Her passion is Spa Development- : pre-opening Luxury 5 Star Forbes rating Spa operations with a creative way to add value . Youliana constantly searching for how to make guests ' experience superb and impactful .
“ I am aware of what state of mind we all are in today and how important our Mental Wellness and Physical Wellness are for each of us . Wellness is not only good health- it is a dynamic process of becoming aware of our health and making choices to directly contribute to our well-being and common good . Spa Wellness Program empowers guests to realize their full potential through transformation because the Spa experience is an emotional state , it ' s not only how guests look but how they feel when they leave .
I came to America from Ukraine a long time ago . I am aware of the world ' s collective emotional status these days . The center of my personal culture is People Culture - colleagues as well as guests . My education is in Psychology , and I am continuing my education at the Institute of Interpersonal Hypnotherapy . I am studying to become a Clinical and Transpersonal Hypnotherapist . I want personally to guide every guest to her / his Mental and Emotional wellness potential and offer this service in a future Spa . “
5 . Jennifer Barnwell , President of Curator Hotel & Resort Collection , accepts the Indie Rebel Award at this year ' s Indie Congress in Miami – marking a successful first year .
As a collection of 88 independent lifestyle hotels , resorts , and small brands , Curator helps the independents shine by offering innovative solutions and more than 80 preferred agreements across all areas of hotel operations , technology , and services to its members . These resources have allowed members to focus on what they do best — creating amazing guest experiences — instead of on vendor contracting and negotiations . As a champion of the independent hotel industry , Curator will continue to innovate , expand offerings , and create additional value for its members .
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