M N E
THE
How Hotels
Can Drive
Homeruns
Using
Baseball’s
Winning
Strategy
Other than overnight accommodations during away
games, baseball and hospitality are seemingly unrelated
entities. But believe it or not, the same strategy that
forever changed the game of baseball can also transform
the hotel guest experience and propel incremental revenue
for your business.
By Nichole Campbell, Director of Marketing and Todd
Kushner, Executive Director of Business Intelligence and
Improvement, Frontline Performance Group