Luxury Hoteliers Magazine 2nd Quarter 2018 | Page 44

M N E THE How Hotels Can Drive Homeruns Using Baseball’s Winning Strategy Other than overnight accommodations during away games, baseball and hospitality are seemingly unrelated entities. But believe it or not, the same strategy that forever changed the game of baseball can also transform the hotel guest experience and propel incremental revenue for your business. By Nichole Campbell, Director of Marketing and Todd Kushner, Executive Director of Business Intelligence and Improvement, Frontline Performance Group