PRESIDENT’S
LETTER
Greetings hoteliers,
I know it has been a long winter for
some of you, but Spring is finally here.
We have so much to look forward to,
besides the warmer weather.
Our Spotlight On interview with Jay
Stein, CEO of Dream Hotel Group talks
about how their brand is expanding
globally, creating travel spaces in
their hotels where local communities
are celebrated, and authenticity and
experiential are a genuine way of life.
Roland Fasel, Chief Operating Officer
at Aman, talks about designing
bespoke experiences for their
discerning guests so that they can
connect to the spirit of a destination
and how their highly personalized
service has played a key role in their
fantastic repeat guest scores.
Figuring your way around Instagram
can be overwhelming, read Louise
O’Brien, Regional Public Relations
Director for Langham Hospitality’s
guide to putting a successful strategy
together that will engage your guests
and showcase your hotel.
Singita School of Cooking is
genuinely changing lives with their
partnership with Blue Hill at Stone
Barns in New York. This year they sent
Tsakane Khoza, who lives in a small
village in South Africa, to the United
States as an intern with renowned
chef Dan Barber at his New York
restaurant.
Wellness continues to trend and
Vaibhav Garg, who serves on the
Advisory Board for the Cornell
Institute of Healthy Futures and has
key Talent & Culture roles with Accor
Hotels, explores the paradigm shift in
the definition of luxury and today’s
lifestyle as Gen Z starts to impact
the luxury hotel industry. Health and
Wellness has become something to
“brag” about and “feeling good” is the
ultimate luxury.
Enjoy the read and hope that you
leave inspired, with a few ideas
on how to tackle a couple of the
challenges facing you.
Keep up to date with the International
Luxury Hotel Association’s INSPIRE’18
conference, to be held at the Four
Seasons Las Vegas 13 & 14 December.
We are regularly updating our speaker
list and offering early bird specials.
View the conference website at
https://www.luxuryhotelassociation.
org/inspire/
All the best,
Barak
Barak Hirschowitz,
President, International Luxury
Hotel Association
ILHA 3