Luxury Hoteliers Magazine 2nd Quarter 2016 | страница 9

ways to be relevant. One aspect of vibe creation that is relevant to millennials is our approach to talent management and recruitment. We explore avenues to propel young colleagues across our organization and we have deployed progressive learning and development tools to support their collaboration and growth. Their voice in our evolution is paramount and they connect with our guests of the future. What new innovations can we look out for from Viceroy this year? Exterior of Viceroy Central Park New York Could I possibly restate the question? What problems will Viceroy be solving this year? Much of our focus in 2016 will be behind-the-scenes. We will continue to refine the sales process to ensure we are easy to do business with and our Learning and Development team will be empowering our hotel colleagues with new educational tools that help us love the Viceroy guest more than we already do (and make sure they love us back)! and events in order to attract both existing and potential guests. How has Viceroy engaged Millennials and kept the conversation meaningful, personal and relevant? When people describe who we are, they often use the word ‘vibe’. It’s not something that we can bottle and sell. It’s the culmination of great hotel design, genuine hospitality (our duty of care) and prideful teams. We can tune the vibe in multiple Exterior of L’Ermitage Beverly Hills ILHA 9