The underrated key to creating a unique guest experience ?
Entertainment .
For many consumers , 2022 marks the first time they are booking travel since the pandemic began . Hospitality forecasts indicate that as the public becomes more comfortable leaving their homes , demand within the travel industry will reach pre-pandemic levels .
While guests still expect a decadent , opulent experience when staying at a luxury hotel , their expectations have evolved in the past two years as the world has changed around them . As consumers consider a variety of accommodation options coming back into travel , properties that adapt to providing a unique experience are well-positioned to win over travelers . Here ’ s how consumer expectations have evolved , and what it means for your business .
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