Tiffany was recently a panelist
on the session “How to Create
an Inspirational Destination”
at the International Luxury
Hotel Association’s INSPIRE’18
Summit in Las Vegas, where
she was able to share some of
the strategies behind Kimpton’s
unique approach to their brand
experience. Each property
is developed in a thoughtful
manner, with its location in mind
and genuine regard for authentic
guest experience. Hotel for
hotel, the concept is real, the
execution meaningful, and the
team works from the heart.
WHAT ARE YOUR GUESTS
LOOKING FOR IN THE
KIMPTON EXPERIENCE?
DO THEIR EXPECTATIONS
REACH BEYOND THEIR
HOTEL ROOM?
The Kimpton experience always
starts from a blank slate – there’s
no “Kimpton in a box.” Guests
who stay with us are all looking
for something different and to
discover something unique. They
also have a sense of adventure
and love getting out of their
comfort zones. We’ve found
they appreciate immersive
design, great restaurant and bar
experiences, and thoughtful,
unexpected touches. Our hotels
have programs that connect the
guest with the neighborhoods,
cities, and communities that
they’re visiting. It could be taking
a bike ride through Washington,
DC’s historic spots with our
general manager or taking
cocktail classes with our bar team
for a corporate retreat.
To Bill Kimpton, boutique meant
a place where you could stay
that was more like someone’s
stylish home than an impersonal
hotel. The Kimpton experience
is different for every guest but
we create these emotional brand
standards to foster the heartfelt
human connections that we’re
known for. For example, design
continues to be a cornerstone
in the luxury hospitality market
but for Kimpton, it needs to be
approachable and thoughtful, not
just beautiful to look at.
It’s also important to mention
that a significant part of the
Kimpton experience is defined
and brought to life by our
empowered employees. We know
you can’t checklist your way into
a truly memorable and unique
stay, so we hire employees for
heart and intuitive skill. Every
employee is empowered to
create moments of delight from
the front desk to check-out.
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