6
24
32
INSPIRE’18 Conference Report Back Luxury Gets Personal The Case for Purchasing a Quality Robe
Highlights from key speakers and a glimpse
of the event Blueprint Studios hits a high note at the San
Francisco Symphony Gala The Luxury is in the Detail
44
50
Peru Hotel Management
Development of Guest Service in Hotels The New Luxury Hotel Guest and the Shared
Hotel Room
74
84
The Relevance of Personalization for
Retention in the Digital Age The Power of Guest Engagement and
How to Master It
How do we value personalization? What
resonates with our guests? Things to Consider when implementing your
Guest Engagement Program
62
12 Golden Keys to Hospitality
Excellence
Strategies for Effective Leadership and
Employee Engagement
88
The Next Evolution of Boutique Luxury
Building a Brand Strategy and Brand
Direction
WRITE FOR US
Luxury Hoteliers is published quarterly, reaching our extensive network of hospitality professionals across
communities on the ILHA website, LinkedIn and multiple social media platforms. We are LinkedIn’s largest
hospitality group, with over 290,000 members, putting you in front of hoteliers, owners, executives, suppliers,
hiring managers and more. Gain exposure, increase your connections and become an expert, write for us today!
Contact [email protected]
Cover Picture Credit
Dream Time Hotels
New York
Want to advertise in Luxury Hoteliers? Contact [email protected]
ILHA 5