CONTENTS
06
Luxury Hoteliers magazine is a
collaborative venture with the
International Luxury Hotel Association’s
dynamic community of hospitality
professionals interested in sharing their
incredible knowledge of trends, industry
intelligence and inspiration.
EDITOR: SHARON HIRSCHOWITZ
Hospitality & Travel Industry Group
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CMYK / .eps
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SPOTLIGHT ON
CMYK / .eps
/luxuryhotelassociation
@luxuryhotelorg
@luxuryhotelassociation
ROBERT CIMA
Regional Vice President & General Manager, Four Seasons
Hotel Westlake Village, California
Leading Wellness in hospitality with a medical facility, wellness kitchen, and more
10
14
SPOTLIGHT ON
Do Van Dan
Founder & CEO of Elegance Hospitality Group, Vietnam
SPOTLIGHT ON
Sandra Tikal
COO ENSHAA Hospitality Division & General Manager,
Palazzo Versace Dubai
A journey from Receptionist to CEO, the philosophy behind his
success
20
The inspiration behind the project, being a part of the Versace
team, and intuitive service
24
SPOTLIGHT ON
Winfred van Workum
General Manager
The Ritz Carlton New York, Central Park SPOTLIGHT ON
Clarence McLeod
General Manager of
Azuridge Estate Hotel
Breaking ADR and REVPAR goals while
keeping both employees and guests engaged North America’s only Guilded Butler schools
the art of service
4 ILHA
30
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