WHAT IS YOUR LEADERSHIP STYLE?
Although I think it is important to
demonstrate strong leadership, I also believe
that a consultative style of management
can achieve better results. We care about
our people and make sure that they are
provided with a great working environment.
Our employees have opportunities to better
themselves as part of close-knit family. We
have many long-standing employees and we
all share a united vision for a more successful
business in the future.
HOW HAVE YOU CREATED
CUSTOMIZED EXPERIENCES FOR
YOUR GUESTS?
Hanoi is a hugely multi-faceted city with
different products to suit different types
of guests. Most visitors want to get under
WHAT ARE GUESTS LOOKING FOR
WHEN THEY CHOOSE YOUR HOTEL?
Our hotels offer upscale, intimate
environments in some of the best locations in
Hanoi’s historic Old Quarter so we are at an
advantage from the start. Overall, though, I
think it is our customer service that has won
us the most new and repeat business. We
care about our customers. I’m a firm believer
in the adage “no detail too small, no request
too big”. For us, “no details small, no requests
big”. After over a decade of evolution, we
have achieved some excellent results, but
we must never take anything for granted.
The attainment of perfection is an ongoing
process.
the skin of one of the most fascinating
destinations in Asia. We can help them do
this in several ways. We run immersive food
tours and cooking classes that encompass
market visits and simple, delicious local
recipes. Our F&B outlets, meanwhile,
are renowned for the high standard of
Vietnamese cuisine. Additionally, guests can
reap the benefits of local knowledge from
our expert staff. For those who prefer to
take things easy, our hotels offer excellent
spa and leisure facilities as well as spacious,
comfortable rooms equipped with hi-tech
audio-visual technology.
12 ILHA