How do you assist staff to understand the new boundaries in relationships with guests , both faceto-face and on social media ?
In the ancient world , caring for guests was a sacred duty . It was called “ Philoxenia ”. Building Relationships is the core competence of hospitality industry . We encourage and train our employees to connect with guests , colleagues and all stakeholders in a manner that is genuine , sincere while respecting privacy . Our Brand Standards serves as a guiding tool to ensure our employees just do what makes them a great ambassador of our service standards . On the contrary , all our hotels are different — likewise , we take for granted that no two guests are the same , and that they all deserve special attention . Our customized training programs and guest engagement initiatives ensures that our employees are responsive to our diverse clientele and try to anticipate their needs and expectations . Our employees are trained on “ Never say NO ” to the demands of someone who has picked our hotel as a place to spend some valuable time — for business or leisure while respecting guest privacy at all times .
What technology innovations have made training and recruitment easier ? What are the top trends for 2017 ?
Technological advancements have undoubtedly created unlimited potential for HR to interact with ,
18 ILHA