Lowrance is always looking at ways to improve the
experience of customers. Therefore, in light of
these findings, Lowrance has developed the
Network Analyzer and Service Assistant tools
(A.K.A. NASA): designed specifically to address the
issues highlighted in this survey.
PLEASE NOTE THAT NASA ONLY WORKS WITH
UNITS THAT ARE WIFI ENABLED.
The Network Analyzer simplifies software updates
by notifying users when new software is available.
When your unit is connected via Wi-Fi, it can
analyse the network and automatically perform
upgrades and improvements. This great feature
removes the manual task of searching for updates,
ensuring that everything is sent directly to your
device.
The Service Assistant tool does exactly what it
says; it assists with customer service. If you are
experiencing problems, you can request support
directly from your unit (when connected via Wi-Fi).
The unit will create a report, and you can even
choose to attach screen shots. This report will then
be sent to a technician who can provide the
customer with solutions. Basically this service
makes determining the fault of the unit, and
therefore finding the solution, a lot easier.
“”
review their electronics before the season starts.
However, nearly 60% reported that they don’t
update the software on their electronic system
every year. This means that the majority of boat
owners surveyed, are not benefitting from the
various new features and functions that Lowrance
makes available for their products via software
updates. 84% of respondents would like to have
regular software updates, but find it too
complicated or can’t find the information they
need to do it themselves.
(PLEASE SEE PAGE #8 TO VIEW INFO ON NEW
SOFTWARE AVAILABLE FOR HDS GEN 3 AND ELITE
TI UNITS)
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These great features will soon be
available via a one-time download to
compatible Lowrance devices (namely
Wi-Fi enabled HDS units, and Elite Ti
units).
Lowrance has developed a variety of resources to
help their customers get more from their marine
electronics system. Visit the Lowrance YouTube
channel (see page #36) to view quick and simple
video tutorials and easily keep yourself up-to-date
on all the latest “how-to” resources. There is an
extensive catalogue of videos, including: how to
upgrade software, set up a unit for the first time,
or calibrate the touchscreen etc. All of these
resources are aimed at helping users get more out
of their marine electronics equipment, so they can
maximise their enjoyment on the water.
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