FIRST CLASS SERVICE
Our fully trained staff are guaranteed to provide
you with first class service. From our drivers, our
factory operatives, to our service staff, all are
carefully selected and fully trained, to provide
a first class service. At Stalbridge we do not
have a high turnover of staff, so our employees
understand our business, and your business.
quality, service
& expertise
We understand how much hard work goes into running your
business. That is why we do everything we can to make
sure your service is as trouble-free as possible.
MY STALBRIDGE
My Stalbridge is a portal which allows our
customers to access their account details on the
internet. Our customers can view their details,
copy invoices, linen usage, delivery details and
much more. Visit my.stalbridge-linen.com
Debbie Peters - National Account Administrator, Shaftesbury
QUALITY CONTROL
FLEXIBILITY THAT SUITS YOU
Our linen goes through quality control checks
to ensure that all of our customers receive
the highest quality products. Our staff are
fully trained to process, pack and store our
products to the highest possible standard.
Within our industry many of our customers
have busy and quiet times throughout the
year. We give our customers the flexibility to
increase and decrease their stock levels, to
suit their seasonality.
CUSTOMER SATISFACTION
SURVEY
NO CONTRACTS
Our ‘no contract’ policy is unique in the
industry. We do not believe in tying our
customers into long term contracts.
We aim to be the industry leader at delivering
service and product quality. That is why we
employ The Leadership Factor to survey
our customers every year; to discover what
improvements need to be made to achieve
world class service. For more information about
our customer survey results, please see page 20.
Our customers remain with us for many
years due to our high quality products
and excellent standard of service.
If you have a change of chef or redecorate and
want different coloured table linen, you can easily
swap your order by calling our customer service
department. All at no extra charge.
NO HIDDEN COSTS
At Stalbridge you won’t incur any additional
costs or residual charges.
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We regularly call our customers
to ensure they are happy with
the service we provide.
INVESTING IN OUR
ENVIRONMENT WITHOUT
COMPROMISE
FREE EXCHANGES
Bagged linen ready for the wash process
Ironing sheets at Sturminster Newton
Pressing jackets at Shaftesbury
Being green is all part of our commitment
to providing a first class service to our
customers. We invest substantially in energy
efficient machines and techniques as well
as using readily biodegradable detergents.
This reduces our impact on the environment
whilst we ensure we never compromise on the
quality and service that we provide. For more
information about the work we do to reduce our
environmental impact, please see page22.
Fresh thinking for your linen services
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