Our annual customer
satisfaction survey
We aim to be the industry leader at delivering service
and product quality. This is why we employ the leadership
factor to survey our customers every year to discover what
improvements need to be made to achieve world class
customer service on a consistent basis.
myStalbridge
Our online portal “My Stalbridge” allows our
customers to access their account details on
the internet. Our customers can view their
details, copy invoices, linen usage, delivery
details and much more.
To access your account information, please
visit my.stalbridge-linen.com
THE RESULTS ARE IN...
2012
83.2
2012
77.4
2013
85
2013
78.2
2014
85.8
2014
77.1
52% of our
customers
would actively
recommend us
50% 60%
70%
80%
90% 100%
Stalbridge
2014:
85.8%
Stalbridge Linen
National Average
We scored
over 85% for
customer
satisfaction
They are so good compared
to other linen companies. It’s just
a breeze working with them.
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52%
Stalbridge Linen is in the
top quartile of business
service delivery companies
Our Service Team
are available
to help you set up
your account.
Good service – no complaints,
prompt, never had a problem,
quick and easy to deal with,
in ten years they have never
let us down.
Fresh thinking for managing linen services
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