Wear the White Coat Testimonial
KRISTA HENSEL
Early in my career , one of my mentors instilled in me the The day itself flew by . When I arrived at the clinic in Louisville at concept that a desk is a dangerous place from which to 8 a . m ., I was greeted by Dr . Higgins and his team , who were already view the world . I have always agreed with that statement , which is especially applicable to health care where feel comfortable from the beginning , then my nerves automatically
in full swing and ready to go . They were very welcoming , made me
curiosity , exploration and collaboration are key drivers shifted into excitement , and curiosity kicked in . to innovation . However , my job as an executive makes
The rhythm in which he and his team worked was electric , me spend more time at my desk than I would like . Thus , although smooth . It was like watching a synchronized dance . How
I try to make the most of any opportunity to experience the various individuals in the clinic revolved around one another firsthand the various parts of the health care ecosystem . was impressive . I am sure this is business as usual for a provider
It was Mr . Bert Guinn , CEO of the Greater Louisville Medical who does this every day . However , for those of us who are not Society , who introduced me to the Wear the White Coat program providers , it is mind-blowing . It feels like a symphony where every in one of our first meetings shortly after I was appointed CEO of instrument has a specific role to play , with each patient representing the UnitedHealthcare Community Plan of Kentucky . We were a different song . talking about our shared passion to bring people together to learn
As I shadowed Dr . Higgins , he was able to quickly review the more about health care . He extended an invitation , and I was all in ! chart his team had prepared before stepping in to interact with
I must also admit I was a little nervous and not sure what it was each patient . It was a masterful balance of process efficiency and going to look like . What if I faint in a procedure room ? What if I patient-focused care . disrupt the operations of the clinic ? All these concerns quickly faded
I was also surprised by the number of issues Dr . Higgins was able away when I had the chance to meet with Dr . Thomas Higgins , the to address in just a day , and by how much we moved from room to otolaryngologist from Louisville who I was given the pleasure of room within the clinic . Whether talking to his team , listening to shadowing . 12 LOUISVILLE MEDICINE