Louisville Medicine Volume 62, Issue 6 | Page 28

(continued from page 25) patients’ personal lives that captured my interest on a daily basis. And it was these same stories that unsettled me deeply as I spent more and more time in the “drunk tank” in the back of the ED. Intoxication. Hearing voices. Intoxicated. Found wandering. ETOH. Hallucinations. Heroin OD. Took “a bunch of pills.” SI. Intoxication. “No place to go.” SI. Too drunk for jail. OD. “Hearing voices.” Heroin. ETOH. SI. Heroin OD. Found down. ETOH. SI. Intoxicated. OD. ETOH. “Doesn’t want to live.” ETOH. The very existence of a place like an emergency department with doors that are never closed, fully staffed with doctors, nurses, and social workers, is an unbelievable blessing for society in more ways that I can even count. It has essentially become the solution to every problem having to do with medical emergencies in everyday life, and it is often taken for granted in a world where everything from hamburgers and TV shows to appendectomies and cardiac catheterizations is expected to be drive-through and on-demand. Emergency departments are the safety net of and for our health care system, but should they also be the safety net for social responsibility? No generalization can encapsulate the range of circumstances surrounding each individual’s odyssey toward becoming a “regular” in the ED, and surely there would be great variation in the degree of sympathy with which those men and women would be viewed by many, in accord with the degree to which personal choice, rather than situational misfortune or socioeconomic disadvantage, played a role in forming his or her current self. Nevertheless, the plight of these individuals - these patients - refuses to leave my mind. It is clear that many of these individuals either should be or already are patients of psychiatry, and it is only natural that some of them may occasionally slip through the cracks of the system and land in the ED, as is the case for patients in all other areas of medicine. But to label and group all of these men and women into that category and dismiss their collective affliction by writing it off as “just the way it is” would be a disservice to all of humanity. Additionally, it should not be the responsibility of inner-city emergency departments around the country to shoulder the burden of taking care of all of these individuals. The patience and compassion that I witnessed in so many physicians and nurses, not to mention the oft-overlooked and under-appreciated techs, in their dealings with these men and women was encouraging, if not inspiring. These patients taught me that they are not the products of a defective health care system, but of a defective society. They taught me that it is not health care workers who need to do more for them, but their communities that do. They taught me that they did not slip through the cracks, but were born in the abyss. They taught me that we, as fellow human beings, are not doing enough. Note: Stephen Love is a second year medical student at the University of Louisville with an interest in psychiatry. When you look for a medical billing partner, look beyond… Beyond the Ordinary “Two and a half years ago, I opened my sole practice, and one of the reasons that I have survived so far is because of the outstanding services of HSC Medical Billing & Consulting. They have helped me decide what services are best for my practice and my personality. They are very accurate in their work; the error rate in charge entry is less than 0.1% (yes, I checked!). With the ever-changing landscape in health care, it is nice to have HSC professionals on my side — and at an affordable cost.” - Emilian Armeanu, MD Beyond the Numbers.