London and Surrey News & Views - Summer 12 issues per year | Page 14

London and Surrey Performance How are we doing? Customer service 97.87% Resident satisfaction Our target 95% Repairs 93.67% Repair satisfaction Our target 98% Lettings 12.27 days Average time to re-let homes – general needs and housing for older people. Our target 12.17 days ASB (Anti social behaviour) 100% Satisfaction with handling of antisocial behaviour Our target 95.9% Income 4.55% Rent arrears – general needs Our target 4.85% 14  - 0800 121 60 60    - [email protected]   - www.amicushorizon.org.uk