There are three branches of QA at dōTERRA:
QA Inspectors, QA Engineers, and Document Control Specialists.
QA Inspectors
QA Engineers
Document Control
Since nothing enters or leaves the
building without QA approval, you will
find a QA Inspector in every process.
QA Inspectors inspect every component
of every batch. Before an incoming
shipment can be moved into our
warehouse, our QA Inspectors
examine each batch of oil, labels,
caps, bottles, boxes, etc. The QA
Inspector then labels a raw material or
component that passes as approved.
QA Inspectors inspect the filling line at
the start of every run, perform inspections at set intervals during the run,
keep samples of every batch, verify
production records, and inspect each
lot of finished goods. The samples
collected ensure that we have a
history of the oil’s appearance, odor,
and taste for future reference.
This highly technical group has a
scientific education and extensive QA
experience.
We create
several
hundred
document
files, totaling
thousands
of individual
documents
per week
that must be
housed and updated in an organized,
easily retrievable fashion. Sample
document types include: specifications, formulas, Standard Operating
Procedures (SOPs), batch records,
label approvals, master manufacturing records, audits, investigations,
maintenance and cleaning records,
and equipment and room use logs.
Just as it would not be possible for
electricians, framers, and plumbers
to build a house without a blueprint,
all of the departments from sourcing
to the chemists who come together to
create, manufacture, and approve a
finished oil need a set of “blueprints.”
These specifications provide order
and predictability to help ensure the
desired outcome. Document control
gathers all of the required information
in one place, obtains approvals, and
then releases the specification to all
affected departments. Everyone has
the same standard when producing,
inspecting, and testing the oils.
What is QA’s role in CPTG®?
Early in the process, Research and
Development, Quality Control, and
Strategic Sourcing work with QA to
carefully develop and define the
testing criteria for each oil and blend.
The result of this definition is documented in a specification created
and routed for review by Document
Control. This document is used by our
QC laboratories to determine which
tests are needed and to evaluate if
the oil passes or fails. This specification is also used by the QA Inspectors
to evaluate the raw and the finished
good oils. Finally, the specification is
used by the QA Engineers when they
review the entire file that includes
the production, QC testing, and QA
inspection records to determine if the
product meets our standards and can
be released for sale.
They sign th