Little Rock School District EMC Training and PD | Page 2

Onboarding, Training, Support, & Development
We take a personal approach to onboarding and training all of our customers. An onboarding
specialist works with your staff to ensure connectivity and to prepare accounts. Trainings are
customized to accommodate the needs and requirements of individual schools and districts. Our
team of Learning Solutions Specialists (SMEs) will work with each client to share their expertise of
EMC’s products, and plan a unique training experience to suit your needs.
Meet the Team
EMC’s Learning Solutions Specialists (LSS’s) are all former teachers,
and are experts on EMC products. They will work with your school
or district to create a custom plan for training and integration, and
make sure your teachers and students are receiving the intended
benefits of EMC’s programs and platforms. The LSS’s are also experts
in their field – they regularly present professional workshops at
conferences and seminars, and are available to provide professional
development to your school or district.
EMC’s User Experience Team provide EMC clients with the a “white
glove” service. They have an in-depth knowledge of EMC’s digital
products and platforms, including Passport and eBooks. They work
with District IT personnel to ensure the smooth transfer of information
between systems, and provide onboarding assistance and training
to get users up and running our platforms. They will be available
throughout the implementation process, and beyond, to ensure you’re
experience is the best it can be!
We will work with you to…
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Onboarding Training
• enable the smooth setup of
accounts and onboarding of
users.
• work with IT personnel to
ensure the flow of information
between systems (yours and
ours).
• facilitate rostering and SSO
options (including Clever®,
syncing with SIS’s, etc. • provide tailor-made training
to implement EMC’s products
and services. We work with
you to tailor a unique blended
approach, which will include
all or a combination of of the
following:
- self-guided, online training
- live, or recorded webinars
- in-person on-site visit(s)
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Outreach and
Support Professional
Development
• after implementation training,
EMC’s outreach specialists
will contact users to follow-
up and provide support,
guidance on integration,
suggestions on usage, and
to facilitate further group
or individual training if
necessary.
• provide user support which
is easily accessible from our
digital platforms and our
support website. • help teachers easily integrate
EMC programs into their
classroom. Whether it be
regular Webinars on specific
topics, live Q&A sessions,
or Lesson Plans for use in
class, our product experts
are continuously creating
resources and materials for
all of our programs that are
available to you for free on
our support site
• deliver targeted Professional
Development based on
research-based thinking and
best practices in the field.
We look forward to our next meeting!