Logistics
Valuable Brands (#1 for Transportation
and #44 overall) and Business.org’s Most
Popular Brands in eight states, which is
more than any other company.
Some of the breakthrough achievements
that UPS unveiled in the last year are on
display at the company’s facilities around
the world, including at its new state-of-the-
art regional hubs in Atlanta and Salt Lake
City. They include:
• UPSNav, a significant update to UPS’s
On-Road Integrated Optimization and
Navigation (ORION). UPSNav provides
UPS drivers with a new level of accuracy
and precision that’s not available
with conventional GPS, enabling
the company’s drivers to operate at
top efficiency while improving their
customers’ experience.
• Network Planning Tools (NPT) that
combine advanced analytics, artificial
intelligence and operations research to
more efficiently coordinate ground, air
and rail traffic between hubs to make
the best use of sortation capacity. NPT
empowers UPS to offer more reliable
service to customers.
• Harmonized Enterprise Analytics Tool
(HEAT) for hub operations that creates
more accurate forecasts about the
package volume that will need to be
processed within UPS facilities. HEAT
generates network efficiencies and
enables the company to provide top-
notch customer service. Its functionality
will advance in 2019.
• Mobile tools that enhance on-road
productivity and new delivery helper
apps that speed training for more than
50,000 seasonal delivery personnel.
The tools also help them provide better
24 | JANUARY 2019
customer service.
• Dynamic Sort Instruction
(DSI) transforms a highly complex
package sorting process into a
simple scan, listen and sort process.
DSI increases employee productivity
and shortens the training time for
many of UPS’s new and seasonal
employees who work inside facilities.
UPS’s digital customer engagement
also saw significant improvements in
2018. Some noteworthy advancements
include:
• UPS internet shipping
enhancements, like integration
with 18 eMarketplaces to support
eCommerce growth.
• UPS tracking/visibility
enhancements, including
significantly improved accuracy of
estimated delivery dates and times.
• Easier online import notifications.
• UPS My Choice expansion to
additional countries, enabling more
consumers to enjoy the flexibility that
UPS My Choice offers.
• Expansion of Saturday Ground
delivery, allowing more customers
to expedite Monday deliveries to the
prior Saturday.
• Introduction of a Cold Chain
packaging platform offering
Healthcare customers more
temperature-sensitive shipping
solutions.
• UPS Returns Manager, which makes
it easier for consumers to return
packages and easier for shippers
to define and manage their return
policies.