Link February 2017 | Page 15

Maritime News to operate in accordance with the top priorities of the Dubai Government and its vision to improve customer experiences and provide satisfaction. The initiative identifies the existing and future needs of customers through smart interactive channels where they can convey their opinions, suggestions, and ideas particularly in maritime affairs, and then it provides an integrated system to respond immediately or take appropriate changes to certain maritime services, legislative updates, and improvements to operational processes consistent with the highest standards of excellence, quality and innovation. the Maritime Sector Strategy designed to develop and enhance Dubai’ s maritime sector into one of the world’ s best maritime hubs into reality.”

Maritime News to operate in accordance with the top priorities of the Dubai Government and its vision to improve customer experiences and provide satisfaction. The initiative identifies the existing and future needs of customers through smart interactive channels where they can convey their opinions, suggestions, and ideas particularly in maritime affairs, and then it provides an integrated system to respond immediately or take appropriate changes to certain maritime services, legislative updates, and improvements to operational processes consistent with the highest standards of excellence, quality and innovation. the Maritime Sector Strategy designed to develop and enhance Dubai’ s maritime sector into one of the world’ s best maritime hubs into reality.”

Ali added:“ The initiative calls for collective thinking in promoting new and innovative approaches to improve the quality of services in a manner that is consistent with the aspirations of customers- whether they are other government bodies, the private sector, individuals, or regional and international investors. It is in line with efforts to ensure customers’ happiness which is a top priority for the government following the directions of our wise leaders, who view happiness and positivity as a lifestyle, a governmental
Amer Ali, Executive Director of DMCA, said:“ The‘ Shorkum’ initiative provides an innovative platform for facilitating the exchange of ideas that everyone can participate in and benefit from and which can advance the Dubai Maritime City Authority’ s efforts to lay out the path to success as we turn the goals embodied in
February 2017 15