PROPERTY & INVESTMENT
06 L E A D E R S H I P P R O P E R T Y
The power of word of mouth
Word spread of Chanet ’ s finesse at the negotiating table and soon developers , homeowners associations ( HOAs ) and landlords were on the phone calling on her expertise . Where before Devmark Property Management had its sights on the commercial and retail spaces , the influx of residential business meant that they now have a three-pronged business that caters to all kinds of property management segments .
When asked what contributed to this success over and above the brilliant negotiating tactics , Chanet speaks about one of the core aspects of her entire business strategy : the personal touch . On every marketing brochure , email signature or compliance document , you will find Chanet and Heinrich ’ s cell phone numbers .
Whether you are a sectional title holder in a large estate or a small retail client , you have access to the brains of the business who are on hand to help in whatever way they can . This is over and above the capable team of account managers who assist in handling the day-to-day operations .
Additionally , Chanet speaks with reverence of her vast network of world-class contractors . Devmark believes in paying a premium for exceptional quality , and the standard of excellence trickles down into all facets of their business .
What does the future look like ? that holds tens of thousands of properties under its management arm . Rather , the focus is to maintain their ability to always offer a personal touch and to build on their growing reputation of quality service delivery across all their service level agreement categories .
Chanet is a quintessential example of a woman in the property industry who is breaking the moulds with her compelling approach to how she manages her team . Having a workforce that enjoys job security and has a sense of belonging is important to Chanet , and her focus is never far from her team . She cited demonstrating appreciation as one of her key values and recognises that the business is nothing without its talented staff .
Industries across every segment have demonstrated that having dynamic women in leadership can deliver game-changing results . Chanet is certainly such a woman , and there is no doubt that the future of Devmark Property Management , and subsequently its clients , is in good hands .
With massive growth comes a need for caution . The vision for the future of the division is not to become a behemoth organisation
Marian Geddes