LIFT Annual Report 2015: Creating A Better Way | Page 20

Systematic Listening.
Two years ago, LIFT embarked on a journey to more deeply and systematically listen to our Members. We did
this because we wanted real-time feedback in order to innovate and better data to understand connections
between Members’ personal, social, and financial foundations. We also did this because it was the right thing
to do. To capture Member voice we implemented a tablet-driven system that collects micro-surveys from our
Members after every visit to LIFT. After two years gathering data and running it through our feedback loops,
we have learned a lot and changed our work because of what we have learned. Here’s a snapshot of some
insights:

Strong Relationships Mean
Stronger Results for LIFT’s
Members.
Members who believe LIFT
helps them with the goals
that most matter to them
make three times as much
progress towards those
goals – and take nearly twice
as many concrete steps
towards those goals.

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Members Feel Agency Over
Their Own Lives.

Members Believe LIFT Has
Their Back.

87% of Members tell us
that at LIFT, they set their
own goals and define what
progress looks like to them.

87% of Members tell us that
in a time of need, they feel
like they can come to LIFT
for help.